Terms and Conditions
The Terms and Conditions stipulated below are effective as of May 26, 2014.Before using the website playamo.com, please read Terms and Conditions carefully.The fact of using the website confirms your consent with the Terms and Conditions.
The website www.playamo.com by Direx Limited, registered address Stasinou 1, MITSI Building 1, 1st Floor, Flat/Office 4, Plateia Eleftherias, Nicosia, Cyprus and all game content is licensed through Direx N.V. E-Commerce Park Vredenberg, Curaçao. Registration number 131879, a company registered by the Government of Curaçao, as an Information Provider legally authorized to conduct online egaming operations from Curaçao. Egaming Licensing and Supervision is provided by Antillephone N.V.
Changes of Terms and Conditions
Current Terms and Conditions may be changed by the Company when such need occurs. The Company will notify the players of any significant changes, where possible. However, please visit the Terms and Conditions page regularly to check for possible changes.
Who Can Play
The website accepts players only from those countries and geographic regions where online gambling is allowed by law.
You are solely responsible for determining whether your accessing and/or use of the website is compliant with applicable laws in your jurisdiction and you warrant to us that gambling is not illegal in the territory where you reside. Any claim against the Company brought by you for any reason whatsoever in regard to the above mentioned will be considered void and shall not be accepted. Players from Israel, Spain, the UK, Netherlands, France, the USA, Turkey, Latvia are prohibited from playing real money wagering games at Playamo. Also please note that players from Canada are not allowed to play NYX (NextGen) games.
The website only accepts adult players (the minimal age is 18) and players who have reached the age specified by the jurisdiction of player’s place of residence as eligible for online gaming. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding the age limitation for online gambling.
The Company reserves the right to ask for the proof of age from the player and limit access to the website or suspend the player’s account to those players who fail to meet this requirement.
The website allows playing for CURRENCIES.
Fees and Taxes
The player is fully responsible for paying all fees and taxes applied to their winnings according to the laws of the jurisdiction of player’s residence. If user made deposit and do not place any wagers, we reserve the right to cover our fees in case user make withdrawal.
All deposits need to be wagered x3 before withdrawal.
The player confirms that he/ she knows and understands the rules of games offered by the website. It is at player’s discretion to know the payout percentage of each game.
Availability of games
Certain games may be unavailable in certain jurisdictions, as required by policies of game providers which may change from time to time.
NetEnt games are unavailable for Afghanistan, Albania, Algeria, Angola, Australia, Cambodia, Czech republic, Ecudaor, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe, as well as Belgium, Bulgaria, Canada, Denmark, Estonia, France, Italy, Mexico, Portugal, Romania, Spain, United States of America, United Kingdom, Latvia, Lithuania.
In addition to the above, Emoji Planet, Guns’n’Roses, Motorhead,Jimi Hendrix and Planet of the Apes are unavailable in Australia, Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Tunisia, Turkey, Ukraine. Aliens are unavailable in Japan, Canada.
Additionally, Universal Monsters series (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon, The Invisible Man) and Scarface are only available in these countries: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.
Players from the following countries are not eligible to win any jackpots from jackpot games offered by NetEnt (such as but not limited to Mega Fortune): Australia, Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Tunisia, Turkey, Ukraine. The Casino will make reasonable efforts to prevent players from these countries to reach the games, but if players from any of the stated countries would win the jackpot, the jackpot win will be annulled. Players from Canada are not eligible to play the games from NYX.
Disclaimer of Liabilities
The player is aware of the fact that gambling at the website may lead to losing money. The Company is not liable for any possible financial damage arising from the use of the website.
The Company is taking effective measures to protect player’s private data from any unauthorized use and is only making it available to parties involved in providing of gambling services through the website. Notwithstanding this, the Company is not responsible for how the information is further treated by third parties, for example third party software providers or affiliates. Treatment of player’s private data by such parties is subject to terms and conditions of these parties, if any.
The Company is not liable of any hardware or software, defects, unstable or lost Internet connections, or any other technical errors that may limit player’s access to the website or prevent player from an uninterrupted play.
Use of Player’s Account
Each player can create only one personal user account. Creating multiple user accounts by a player can lead to termination of the accounts and suspending of all payouts. The player shall not provide access to his user account or allow using the website to any third party including but not limited to minors. The website can only be used for personal purposes and shall not be used for any type of commercial profit. Any offensive or obscene language, as well as any commercial or promotional information, are not allowed in the "Nickname" field in the player's profile. If any violations are detected, support service members or other Company's staff may replace the contents of the "Nickname" field with something neutral. In case of a repeated violation, the player's account may be blocked and all funds confiscated.
The Company has strict anti-fraud policy. If the player is suspected of fraudulent actions including but not limited to:
- participating in any type of collusion with other players,
- development of strategies aimed at unfaithful winnings,
- fraudulent actions against other online casinos or payment providers,
- charge back procedures with a credit card or denial of some payments made,
- other types of cheating,
- or is known to have gone bankrupt in the country of his residence,
- providing incorrect information about personal data during registration
The Company reserves the right to terminate the user account and suspend all payouts to the player. This decision is at sole discretion of the Company and the player will not be notified or informed about the reasons of such actions. The Company also reserves the right to inform the regulatory bodies of such fraudulentactions performed by the player.
Playamo offers a variety of payment methods. They include VISA and MasterCard credit and debit cards, as well as different web wallets. Please contact our support team at firstname.lastname@example.org to inquire about the payment methods which are most favorable for your country of residence.
Please note that the minimal amount of deposit is 10$/€ and 25AUD.
PlayAmo does not accept third party payments. You must make deposits only from an bank account , bank cards VISA/MasterCard, payment systems Skrill/NETELLER or other payment methods that is registered in your own name . If we determine during the security checks that you have violated this condition then your winnings will be confiscated and original deposit returned to the owner of the payment account, also PlayAmo is not responsible for the lost funds deposited from third party accounts.
Withdrawal/ Refund Policy
The minimal amount for withdrawal is 20$/€. The maximum amount for withdrawal depends on the payment method you decide to use. If the requested amount of withdrawal exceeds the limit of a particular payment system, the amount will be withdrawn in installments. Your withdrawals will be processed as soon as possible, however, please keep in mind that some payment options take up to 3 days to process the withdrawal request.
If you have deposited via credit or debit card and the amount of withdrawal is equal or smaller to the one deposited, we reserve the right to pay the withdrawal amount back to the credit or debit card. If the amount exceeds the one deposited, the amount in excess will be paid via one of the alternative payment methods.
The website supports payouts via Original Credit Transfer (OCT) from Visa and via Payment Transfer from Mastercard. Additional requirements are that the respective credit card is not a corporate credit card and the card is issued in a supported country.
For Visa, the following countries are not supported: USA, Australia, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, Singapore.
For Mastercard, the following countries are supported: Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Netherlands, Norway, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and United Kingdom.
Please note that even for supported countries the Company is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion.
Please note that the internal operating currency of the website is Euro. If you transact in other currencies, the amount deducted from your credit card may be insignificantly higher than displayed at the time of transaction due to currency conversions on the side of your bank and/or the Company's payment processing system.
The Company reserves the right to check player’s identity prior to processing payouts and to hold withdrawals for the time needed to check the player’s identity. In case of false personal data provided by the players, the withdrawal can be refused and the user account can be terminated. The player will be informed thereof by email. In some cases The Company may require verification of any player via live video call (Skype). Due to restrictions of the payment processor the minimum withdrawal amount processed via Wire Transfer is 500 €/$/AUD. Maximum withdrawal amount processed to a player is 4000 €/$/£/CAD/AUD/NZD, 1 BTC, 5 BCH, 700,000 DOGE, 30 LTC daily, 16000 €/$/£CAD/AUD/NZD, 2 BTC, 10 BCH, 1 400 000 DOGE, 60 LTC per a week and 50000 €/$/£/CAD/AUD/NZD, 5 BTC, 20 BCH, 2 800 000 DOGE, 120 LCH per a month, unless otherwise specified in the promotional Terms & Conditions, where exceptions can be made to players with a higher VIP status. All progressive jackpots wins will be paid in full. For players with an active self-exclusion period or active account restrictions (maximum loss, wager amount, deposit and maximum bet amount) the following maximum withdrawal limits are available: 500 €/$/£/CAD/AUD/NZD a day, 1,000 €/$/£/CAD/AUD/NZD a week, 1,000 €/$/£/CAD/AUD/NZD a month. These limits will also apply to inactive accounts. An account is considered inactive when not being used for making deposits, playing or making bets, or when it's inactive due to any other reasons, during 1 month.
For players with an active self-exclusion period or active account restrictions (maximum loss, wager amount, deposit and maximum bet amount) the following maximum withdrawal limits are available: 500 €/$/£/CAD/AUD/NZD a day, 1,500 €/$/£/CAD/AUD/NZD a week, 5,000 €/$/£/CAD/AUD/NZD a month. These limits will also apply to inactive accounts. An account is considered inactive when not being used for making deposits, playing or making bets, or when it's inactive due to any other reasons, during 1 month.
If the player’s account stays inactive during 180 days (the account holder performs no deposits, bets or withdrawals), it is considered a Dormant Account. The casino reserves the right to terminate such account and withhold any cash available on the account balance. If the player decides to re-activate his Dormant Account, they shall contact casino support team.
PRIVACY AND SECURITY
Playamo is complying with the data protection and privacy laws and is treating all customer information as strictly confidential.
2. COLLECTION OF PERSONAL DATA
We collect players’ private information when players register within our system, respond to our communication, or contact our support team. The information may include player’s name, date of birth, private address, email address, IP address, credit and debit card details, and some other information personal data. The personal data of players are available to Playamo employees, employees of the software provider Direx N.V., to payment systems and other third parties which assist Playamo in providing gambling services to the end users. All parties to whom the players’ information is disclosed are treating it as confidential according to the corresponding agreements and laws. The data is fully protected from unauthorized access.
3. INFORMATION ON PLAYERS’ BALANCE
Playamo is keeping information on players’ deposits, winnings and cash-outs as strictly confidential and is not disclosing it to any third parties without prior consent of the player unless otherwise required by the law.
4. USING PERSONAL DATA FOR MARKETING
Playamo is using players’ information for marketing purposes. However, we respect players’ privacy. If players do not wish to receive any promotional materials, they can choose such an option during registration or unsubscribe at any time when using Playamo gambling services.
Playamo website is using cookies to store your preferences and guarantee a more pleasant gaming experience. For any custom privacy settings, players shall contact our support team at email@example.com
6. DISCLOSER OF PERSONAL DATA
In case Playamo discovers that a player has participated in any type of fraudulent actions, such as game manipulation, payment fraud, provision of false personal data, money laundering, using stolen credit cards, etc., the company reserves the right to disclose such player’s personal data to any third party or make it publicly available.
7. SECURITY OF PERSONAL DATA
Playamo is committed to provide 100% secure gambling services to players to ensure that no data is stolen, lost or misused. We implement the latest technological achievements to provide for the safety of all personal data of the players.
Moreover, we use special anti-fraud techniques to prevent any type of financial fraud on the website. Any attempts of fraudulent actions result in immediate termination of player’s account.
Money deposit shall be used for wagering
ACCESS TO PLAYER’S ACCOUNT
Player’s account can only be access with the unique ID and password of the players. The player is responsible for keeping their login information confidential and making sure it cannot be accessed by another person.
SECURE PAYMENT PROCESSING
We only work with the most reputable and trustable payment processing providers to make sure that players’ deposits and cash outs are handled carefully and according to the corresponding standards.
Gambling at an online casino is mostly done for entertainment purposes. However, there is a certain percentage of people who lose control over themselves while gambling. Before starting to play, it is important to realize that gaming shall not be viewed as a source of income or means of recovery from debts. It is useful to keep track of the time and the amount of money spent at an online casino daily.
ASSISTANCE FOR PROBLEM GAMING
If you think that you start spending more money than you can afford, or gaming starts interfering with your normal daily routines, the following measures may help:
You may contact our Support Team at firstname.lastname@example.org and inform us about your decision to stop gambling at the website for a certain period of time. We will take all measures to block your access to the website and make sure that you receive no promotional materials.
Responsible gambling means being in the know of how much time and money you spend gambling. As to enjoy safe and responsible online casino experience, the casino offers several features enabling you to control yourself and only play with what you can afford. Your account can be set with deposit, max bet or loss limits here Responsible gambling
You may contact any of the following organizations for consultation and support:
- Gambling Anonymous
- Gambling Therapy
PROTECTION OF MINORS
Playamo is only accepting players who are at least 18 years old and uses all available methods to stop any attempts of minors to register and play at our casino. The casino reserves the right to ask for proof of identity and in case the player has not reached the legal age to play, access to the website will be denied. However, we realize that due to a wide availability of Internet people under age still have a chance to register and play at an online casino. We therefore strongly encourage parents to cooperate in protecting their children from free access to gaming websites. There is special software that can help in this matter. Please visit the following websites for more information.
Playamo Affiliate Program Terms & Conditions
1. When you sign up and create affiliate profile at playamo.com (Playamo) as an Affiliate, You confirm your accept with these affiliate terms and conditions.
2. Affiliate accepting These Affiliate Terms and Conditions confirms that the his age is 18 or more years.
3. The Affiliate has the sole account as a player and as an affiliate. The affiliate is not permitted to have more the one affiliate account, but the affiliate can have several affiliate profiles for different comission models (Revenue Share, CPA).
4. The current Terms and Conditions are considered to be operating at the moment.
5. Playamo affiliate program will provide the Affiliate with a refferal links, but it is Your duty to ensure that the referral links Affiliate works are correct. Playamo are not able to track players referred by Affiliate if these referral links are incorrect.
6. We may make changes in the Affiliate Program terms and conditions at any time and in our sole discretion.
7. We retains the right to ask the Affiliate about affiliate traffic sources. If the Affiliate decline to demonstrate traffic sources, Playamo affiliate program has the right to terminate partnership with the Affiliate.
8. Playamo affiliate program remains the right to modify the financial balance of the Affiliate to an amount if the player from the Affiliate received or lost earnings as a result of fraud.
9. Your commission is calculated based on a percentage of your Net Gaming Revenue. Net Gaming Revenue consists of players’ bets minus their winnings and bonuses, minus admin fee.
The percentage of your commission depends on the amount of new depositors per month
• 25% commission 0 – 9 new depositors per month
• 30% commission 10-24 new depositors per month
• 35% commission 25 — 49 new depositors per month
• 40% commission more than 50 new depositors per month
10. Playamo affiliate program retains the right not to pay your earnings via CPA model in case when the partner brings fake players — multi accounts for example. Also if We consider and notice unusual CPA players (high percent of players who do not return to Playamo ) , the earnings of the Affiliate will be calculated via Reveneue Share model.
11. Playamo Sub-affiliate program pays the Affiliate 5% from all incomes of the new affiliates he had brought to us.
12. Playamo affiliate program does not transfer negative carryover from previous month.
13. The account period set by Playamo affiliate program equals to the month.
14. Payments to partners whose players demonstrate suspicious activity may be holded by the Affiliate program for a period needed for the inspection of traffic sources.
15. Minimum payout from Affiliate account equals to 20$
16. All payments are made to the Affiliate account the 1st each new month for previous month.